Terms And Condition

Before using our services, please read our terms and conditions, including our privacy policy, refund policy, and terms of service.

1. Services

   Fabrik.care (Closphere Private Limited) provides laundry and dry cleaning services, including washing, drying, folding, ironing, and dry cleaning of garments and household items.

2. Orders and Payment

   Orders can be placed through our website, or phone call. Payment for services is due at the time of delivery of your order. We accept various forms of payment, including Cash and online payment methods. Prices for services are listed on our website. We reserve the right to change prices at any time without prior notice.

3. Pickup and Delivery

   Pickup and delivery times are scheduled at the time of order. We strive to meet your requested times but do not guarantee specific times. Laundry deliveries will be made within 48 hours. Dry cleaning garments will be delivered within 72 hours. Urgent delivery of garments will be charged at 100% extra. Free pickup and delivery are available for laundry orders of 6 KG or more. If you miss a scheduled pickup or delivery, please contact our customer service to reschedule. We deliver to the address provided at the time of order. It is the customer's responsibility to ensure accurate delivery information. Every effort is made to deliver clothes on time; however, due to certain unforeseen circumstances, if the delivery is delayed, we will keep you updated about the delivery times.

4. Cleaning and Handling

   We follow the care instructions on garment labels. Fabrik.care is not responsible for damage caused by following these instructions. For items with sequins, ornaments, or delicate fabrics, there are inherent risks due to the mechanical action of the cleaning process. We take precautions to protect such items but cannot be held liable for damage. Every effort is made to remove stains, but Fabrik.care will not be responsible for stubborn and un-removable stains. All articles are accepted at the customer's risk. We accept no liability for any loss or damage of the clothes arising due to fire, burglary, etc. Fabrik.care is not responsible for fastness/running of color, shrinkage, or damage to embellishments/embroidery work on the garments during the process. We will not be responsible for the upkeep of the garments if they are not collected within 15 days from the date of scheduled delivery. We undertake the cleaning of garments in the best possible manner that our technicians deem fit. 

5. Loss or Damage

   If you are not satisfied with the cleaning of your items, we will re-clean them free of charge. In the rare event of loss or damage, we provide reimbursement up to 10 times the order value of the item, subject to our terms and conditions. We are not liable for normal wear and tear, including shrinkage, holes, and tears, that occur during the cleaning process. These issues are typically due to the fabric type, garment age, and construction. For a refund, the item under dispute will be confiscated by the company.

6. Customer Responsibilities

   Customers are requested to examine garments at the time of delivery. All damages, loss, or quality issues must be reported within 3 days of delivery. Any complaints received after 3 days will not be covered.

7. Indemnity

   Customers agree to indemnify and hold Fabrik.care (Closphere Private Limited) harmless from any claims, damages, or liabilities arising from their use of our services.

8. Privacy Policy

   Your use of our services is also governed by our Privacy Policy, which can be found on our website.

9. Changes to Terms

   We reserve the right to update or modify these terms and conditions at any time without prior notice. Continued use of our services constitutes acceptance of the revised terms.

10. Jurisdiction

    All disputes are subject to the jurisdiction of Courts in Delhi only.

11. Contact Information

    For any questions or concerns regarding these terms, please contact our customer service team at care@closphere.in.